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Job Details: Air Service Co-ordinator

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Air Service Co-ordinator
Client Site
Job Purpose:
  1. Air Service Co-ordinators are an integral part of the Company’s operational structure reporting to the Company’s Service Delivery Manager.
  2. The role utilises all available resources to ensure efficient and cost-effective planning of the rotary and fixed-wing assets relating to the Scottish Air Ambulance Service contract, in accordance with the company’s Operations Manual (OM) and in conjunction with the company Ground Operations Procedures Manual (GOPM) and the regulations produced by the UK CAA and applicable Regulatory Authorities under whose registers the company operates aircraft.
  3. The Overall purpose is to deliver safe, efficient and timely aircraft services to the Scottish Ambulance Service Airwing.

Principal Accountabilities:
  1. Air Service Co-ordinators are principally responsible for the following:
  • Accountable for the efficient operational tasking of both rotary and fixed-wing air ambulance assets operating on behalf of the Scottish Ambulance Service in accordance with statutory requirements and company policy as defined in the OM and GOPM.
  • Close liaison, as required, with the Specialist Service Desk (SSD) to provide integration and understanding between the SSD and the company.
  • Take responsibility for own daily workload and standards.
  • Maintain excellent spatial awareness of all rotary and fixed-wing assets and their ongoing availability
  • Preparation and monitoring the validity of operations with regards to:
Operational Flight Plans
Airfield Performance
Airfield Categorisation
Flight Time Limitations (FTL) schemes
  • Notify and update ARCC Kinloss of all rotary movements to ensure there are no conflictions with air rescue operations.
  • Notify and update all airports, handling agents, hospitals and Coast Guard of aircraft movements.
  • Follow, at all times, operations procedures and company policies and where necessary provide positive feedback for potential improvements.
  • Maintain a thorough flight watch of rotary and fixed-wing air ambulance assets.
  • Review on a regular basis, and action, Operations Notices until changes are included in the GOPM
  • Utilise the manuals and publications within the Company’s operations library:
UK Air Pilot

AIC (Aeronautical Information Circulars)
ANO (Air Navigation Orders) and Regulations
Company Operations Manuals
Aeronautical Charts
  • Assist the managerial team in investigating any enquires, complaints or deficiencies relating to the service provided by the ASC, responding promptly, and to provide feedback on issues which arise during the normal course of a shift.
  • Record data required for the reporting of Key Performance Indicators (KPIs)
  • Participate in an individual annual performance appraisal and contribute to own personal development.
Key Relationships:
Reporting to:                 Service Delivery Manager (SAS)
Accountable to:             Service Delivery Manager (SAS) & Operations Delivery Manager
Accountable for:            Staff and resources as allocated to the role, overall operations shift performance as judged both internally and externally
Principle contacts:         Pilots, Ground Handlers, Line Engineers, General Manager, Base Captains, SSD staff, ARCC Kinloss, Airport staff
Person Specification:
  1. Significant operational experience, ideally gained within a Business Aviation/Air Ambulance environment.
  2. Sound knowledge and understanding of UK aviation regulations and the effect on day to day operational requirements.
  3. Ideally, experience in a similar role within a similar organisation, together with the ability to deal with complex operational issues inherent to a fast moving environment.
  4. Excellent decision making skills and spatial awareness.
  5. Excellent communication skills with a range of audiences, including senior management.
  6. Experience of forming and maintaining working relationships across professional and operational boundaries.
  7. Experience of working in teams, including influencing colleagues into delivering consistently high standards.
  8. Experience of continued personal development, including ongoing training and mentoring to promote a cohesive team atmosphere and enjoyable working conditions
Desirable Attributes:
  1. Enthusiasm for continually seeking better performance from leading by example
  2. Patience and ability to deal with challenges, whilst at the same time extracting the highest standards from your team.
  3. Previous experience of working in an ‘implant’ role within a client’s facilities.
Role Details:
Base:               Glasgow – Scottish Ambulance Service Ambulance Control Room in Cardonald.
Salary:             Dependent on experience
Conditions:     All staff must hold a valid UK driving licence and own their own vehicle.

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.
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